Stop answering "where's my load?" calls. Ship Portal gives your customers and carriers a white-label portal to track shipments, view documents, and communicate — all in real time.
No credit card required · Included with Professional plan
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Your customers and carriers get everything they need — nothing they don't.
Customers see live status, location, and ETAs for every shipment. No more phone calls asking 'where's my load?'
Upload BOLs, rate cons, customs docs, and invoices. Customers and carriers download what they need, when they need it.
Status changes, new documents, and ETAs trigger email updates. Customers stay informed without you lifting a finger.
Carriers submit check calls through the portal. Customers see the latest status. All communication is logged.
A visual timeline shows every event from quote to delivery. Customers see the full journey of their freight.
Upload your logo, set your colors, use your domain. The portal looks like it was built by you — not a third party.
Customers view past quotes, approved shipments, and invoices. They can download PDFs for their records.
Control what each user sees. Customers see their shipments. Carriers see their loads. You stay in control.
The portal works on any device. Customers check shipment status from their phone, tablet, or desktop.
No development work. No long setup. Just instant portal access for your customers.
Set up shipments in CargoBee as usual. Assign a customer and carrier — they get instant portal access.
Customers log in to see shipment status, ETAs, documents, and timeline updates. No more 'where's my load' calls.
Carriers view assigned loads, upload documents, submit check calls, and download rate confirmations.
Automated email notifications keep customers and carriers updated. Less phone tag, fewer emails.
Watch how customers and carriers interact with their portal.
Watch the 90-second product tour
See live tracking, document sharing, and customer communication
Ship Portal isn't just nice to have — it transforms your business.
Customers check the portal instead of calling you. Your team focuses on sales, not answering 'where's my load'.
Invoices are visible in the portal with online payment options. Customers pay faster when they see the details.
Professional portal with your branding builds trust. Customers see you as a tech-enabled partner, not just a broker.
Most brokers don't offer a portal. Ship Portal differentiates you and wins you more business.
"We rolled out Ship Portal to our top 10 customers last month. The feedback has been incredible — they love being able to track everything themselves."
Marcus W.
President, Apex Logistics Group
"Our status-call volume dropped by nearly 70%. My team can finally focus on booking new business instead of answering 'where's my load' all day."
Jennifer T.
Operations Director, TransGlobal Freight
"The white-label branding is fantastic. Our customers think we built the portal ourselves. It's really elevated how they perceive us."
Ryan K.
CEO, Pacific Cargo Solutions
See what changes when you give customers a portal.
| Without Portal | With Ship Portal | |
|---|---|---|
| Status updates | Customer calls to ask | Real-time tracking in portal |
| Documents | Emailed back & forth | Self-serve download anytime |
| Communication | Phone tag & email chains | Logged check calls & updates |
| Customer experience | Feels like 2005 | Professional & modern |
| Your team's time | Answering status calls | Focusing on sales |
| Branding | None | White-label with your logo |
Ship Portal is included in every paid CargoBee plan. No hidden fees.
For solo brokers
For growing brokerages
For high-volume teams
Yes. Ship Portal is fully white-label. Upload your logo, set your brand colors, and use your own domain. Your customers will see a portal that looks like it was built by you.
Each customer gets a unique login. You can invite them via email, and they set their own password. You control what each customer can see — per-user permissions included.
Absolutely. Carriers get their own view with assigned loads, rate confirmations, documents, and check-call functionality. They see what they need — nothing more.
Yes. Ship Portal is built directly into CargoBee. Quotes, shipments, documents, and status updates sync automatically. No duplicate data entry.
Ship Portal uses JWT authentication, encrypted data at rest (AES-256) and in transit (TLS 1.3). We're SOC 2 compliant. You control access permissions per user.
Yes. Customers can view invoices, see payment history, and download PDF copies. Payment integration (Stripe) is available for online payments.
Join 500+ brokerages using Ship Portal to strengthen customer relationships.
No credit card required · Included with Professional plan